FAQ

See below the questions we are most frequently asked. Please read the answers carefully before sending us an email. Thank you.

What are the shipping times for you products?

We process your orders between 24 and 72 hours and the delivery takes 2-3 weeks.

 

Do you ship worldwide?

Absolutely, we deliver no matter where you are.

 

You ship products from which country?

Our offices are located in Vancouver, Canada. But our international warehouse is located in China.

 

Do you provide tracking numbers to know where my package is located?

Absolutely, just wait 3 days after your order and we will give it to you by email following your request.

 

Missing some items from my order, what's going on?

Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.

 

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@xmaspleasure.com and we will send you a similar replacement item as soon as possible.

 

Where are you located?

We are located in Vancouver, Canada

 

I still have not received my order. What takes so much time?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time. If you still feel that you need help in tracking your package or would like to inquire about it, please contact us by email at the following address: contact@xmaspleasure.com

 

Do you have a refund policy?

We try our best to solve all the problems that our customers might encounter with their articles online. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days from the date of the order and that the product or products concerned are not paid . For more information, please read more about our refund policy